Staff are really Outstanding! But the manager Ashley was very nasty and unhelpful! I found out about this place from a Google search! My house had flooded and me and my three children just needed a nice place to stay! After making reservations and being told that I could pay cash for the room....only to be turned away at the front desk late at night by Ms. Ashley! I asked if she could recommend another hotel in the area she nastily responded "No I don't know about any other nearby hotels!' I was so upset I was practically in tears. But the young man that works there at night saved the day and suggested that I get a re loadable Visa check card and was able to give me the room! This man was just the gentle soul I needed at such a trying difficult time! Ms. Ashley needs to find herself and her unaccommodating, difficult, rude and haughty attitude another profession! Working with the Public is not her strong suit.
Staff was very nice breakfast was good, location was weird and valet vs street parking is a lose lose! $35/ night valet vs. $2.00/he street parking. It was Christmas Eve weekend very cold And our suite's bathroom had no heat or ventilation. We sucked it up, we didn't want to make a fuss.
Thanks for a great time in Baltimore
It was the perfect place for me to stay. It is within walking distance of Royal Farms arena. The staff was very helpful and knowledgeable of the area. I enjoyed my stay.
Before my stay here I called and scheduled my stay, I let the lady on the Hilton line know that I needed an infant bed (crib) for my 6 month old during my stay. The lady on the phone said that this location had them on a first come, first serve basis. When I got to the hotel, the worker at the desk informed me that they didn't have any cribs at all at this location, the worker at the desk was nice enough to waive the parking for that night...The room was extremely cold walking in, and took a long time to heat up...quite a few long black hairs were all over the floor and bed.
Great job and keep up the excellent work.
From the moment I was greeted with a smile by Brandon (very charming young )man to the day I checked out with Denita.I had a most enjoyable time.the staff was very friendly n courteous.The hotel was impeccable.
Home2 Suites By Hilton Baltimore Downtown is a US Lodging based in Baltimore, Maryland. Home2 Suites By Hilton Baltimore Downtown is located at 8 E Pleasant St, Baltimore, MD 21202, USA.
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