The front desk customer service and valet was good but housekeeping never can to our room until we complained and we were gone all day. There was mold in our shower door that looks like it’s been there for months. When we called the change our check out time someone came by our room to check to see if we were still there not even 30 mins after I called to change the time. I am not happy with the communication the hotel had and will not be staying there again.
I absolutely love this hotel: great location to nearly anything you would want. Free internet access!! Lower cost of rooms compared to other hotels even a block away. Connected to a Starbucks and right next to Little Italy, a movie theater, and a short walk to the rest of the Inner Harbor.
Awesome modern room with a great view. Bed comforter looked a little stained however. Awesome location for inner harbor area.
Great location. I always feel safe there in the eveni.gs and many places in walking distance to shop and eat. Beautiful scenery with the harbour visible from the rooms
I only stay at Hilton properties, and I'm a Hilton Honors member, so I am comparing this hotel to other Hilton Garden Inn hotels I've stayed at in the past. This hotel has a beautiful lobby and amenities galore. Check out the pool and fitness center on the second floor. It's pretty spectacular. The room I had was in desperate need of updating. The furniture was in rough shape, the light fixtures on the wall were loose, and the non locking double bathroom doors are a pain to use. The hotel had put dirty towels in the bathroom and there were some dirty bathroom towels in the closet, bunched up next to the iron. I brought it up to management, and they were very attentive and rectified it immediately. Hotel is close to all things cool in the Harbor, but the only option you have for parking is the garage ($22 per day) or valet parking ($35 per day), so be prepared for that charge before your stay. Overall, I'd say this is not the best experience I've had at a Hilton property but it's not the worst.
Hilton Garden Inn Baltimore Inner Harbor is a US Lodging based in Baltimore, Maryland. Hilton Garden Inn Baltimore Inner Harbor is located at 625 S President St, Baltimore, MD 21202, USA.
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