Update: They did the inspection and I learned that another company that did the pre-inspection obviously didn't even look at the car. I was told by that other company all I may need is struts. Gary personally took me to my car and showed me what they found and it was a bad sway bar, a few lights out and the back breaks were so far gone they were practically bare metal. I have to say, Monument Street Auto Care is the most honest, professional auto shop I have ever dealt with. After he showed me the issues he worked with me financially to get the issues taking care of. The initial estimate was higher than the final costs because they were so honest they let me know that a procedure that they normally would bill for didn't need to be done and subtracted that from the final bill. This auto shop will be my go to shop for any future repairs because everything I experienced with this shop was great from the start. They were honest, professional, timely, organized, the staff were nice and helpful and they really show you they care about your situation and the car they work on.
So far so good, Gary seems very polite, honest and trustworthy. Im taking my car down there Monday Nov, 20th for inspection. I already know what might not pass and I'm looking forward to see the response from their mechanic. I will be posting a update after my appointment.
I had an auto repair at this shop and the Staff was very knowledgeable and accommodating.
Thank you for such a pleasant experience Monument Street Auto Center!!
Very helpful and willing to go the extra mile for a customer. Also does not overcharge or try to pressure you into service or repairs like some other shops.
I was sheepish at first in trying out the shop but I am glad to have had the pleasure in doing multiple business with Monument Street Auto. Gary and staff are honest, polite, and pretty fair. Now I mainly go in for routine work, (oil changes, tire rotations etc.) but I have had a good amount of major repairs done to both my car and my wife's car and have never had any issue afterwards. I have been going to them for at least 3 years now, never had a complaint yet. I highly recommend anyone to give them a shot. (Of course as a consumer do your research, I cant stress enough why its important to go to people who are ASE Certificated. Also look at pricing on parts you need, know your car! A lot of people these days think they are getting gouged at car shops because they don't do their part in research. I never feel this way going to Monument Street Auto. The owner is always willing to listen and work with the consumer.
I always take my car to Monument Street Auto Center. They are wonderful to deal with and I never feel like I'm getting ripped off. I recently had my car detailed and they did an amazing job. I would highly recommend you going to Monument Street Auto.
Monument Street Auto Center is a US Car Repair based in Baltimore, Maryland. Monument Street Auto Center is located at 3700 E Monument St, Baltimore, MD 21205, USA.
Please contact with Monument Street Auto Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Monument Street Auto Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Baltimore