Love this place for tires. Wait times are a little long, but you can't beat their prices.
And I thought you weren't supposed to use any Cell Phones while working in the Tire Center Bays due to safety precautions
Usually have top of the line customer service but about a week ago that changed. I stopped by to get a torque check done on my car after getting a balance & rotation done. After going to the front desk to request the torque check, I get my receipt and told to go to the rear to get the torque check done by pulling up in front of any of the bays. I get there and the employee in the bays is walking around on his cell phone texting/browsing the web/playing a game. I rev my engine after a few minutes to see if I get his attention and he still didn't notice I was there waiting for 7 Minutes. After sitting there for another 5 minutes, he went to the back in the break room. 15 Minutes went by without him even noticing I was within 10 feet from him. I honked my horn and he came out and said "You here for a pressure check?" I said No I'm here for a Torque Check.
The customer service is top notch. The young lady working at White Marsh location is one of the most knowledgeable people in the tire industry... and has a nice smile, also.
No complaints, other then sometimes wait time is a bit too long, but the staff and service is always superb.
Costco Tire Center could had been robbed and the employee wouldn't even notice anything is going on.
Nothing but the best.
Great prices and warranty but customer service is lacking. I made an appointment a week in advance and it made no difference in wait time vs people off the street. They don't call when your car is done and they take so long to answer the phone it makes you think they're closed. They aren't friendly on the phone or in person. I can't fathom bringing my car here to get warranty work or repairs done just due to the sheer frustration experienced buying the tires.
We have been a loyal Costco/Price Club member for many years, and always very satisfied. We take our four vehicles there for years. Excellent place for tires.
Not worth the headache. Still needs service-oriented front desk management.
Costco Tire Center is a US Car Repair based in Baltimore, Maryland. Costco Tire Center is located at 9919 Pulaski Hwy, Baltimore, MD 21220, USA.
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