Horrible, Management!! I purchased this tooth brush kit, They were out of this product, at the store next door that they own and obviously need to pay more attention too. this kit had been opened and taped back together for resale. I did not see the kit till I arrived home (see pictures) I, immediately called and tried to get in touch with management. She was gone for the day.They told me. I just got my files back today from there.after reading what DEB manager wrote was RE: service issues, feels like we are purposefully being deceitful to him. SEE pictures and you decide, Scotch taped and the silver tab just feel off ,that seals the paste in the tube, There was no mention of this if her notes. Make sure you have a lot of cash and or credit on your card, because they swipe it first. This place is a rip off.I had to put up $2,200.00 before they would look at my Rocky, RIP, my son. The little girl came in the next day. With a clip board after being told he was to sick for treatment. And said you'll be happy that you'll be getting back $241.00 dollars,I wanted to smack her with the clip board. But after reviewing the padded bill. I was refunded $400.and change.That was the experience I had. I"m glad my friend was present at the time of this. Worst customer service ever. Heartless staff and vet. was Anthony .
Very nice and competent staff. Prices are comparable and often less than other vets I've tried. They have a vet who can also do guinea pigs. Sometimes wait can be long because they also take animals on emergency basis, which is a good thing. But on our last visit there was almost no wait. Would definitely recommend.
Be prepared to wait a LONG time. It is ALWAYS a 40 minute wait and 15 minutes to check out. The staff is nice. You certainly get the feeling Dr Hammond is just in it for the money now. Basically they are a competent veterinary mill that sucks at time management. The staff a doctors are good.
The kindness, compassion, and prompt service that was on display today was remarkable. I am highly appreciative of everything they did. From immediate action in the care of my dog to explaining the situation and helping resolve any future issues. It’s never fun having to go to any doctor. The staff here made it barable and comforting. If only I could give more stars.
They charged us several thousand dollars when our cat was having trouble breathing, going over the upper estimate without telling us. They never actually gave us a diagnosis and told us they were keeping our cat until we paid them. When we took the cat to our regular vet, they were able to tell us within minutes that she had asthma, which could have been treated much more inexpensively at Falls Road if they had been able to make the same diagnosis...I highly recommend going somewhere else.
Falls Road Animal Hospital is a US Veterinary Care based in Baltimore, Maryland. Falls Road Animal Hospital is located at 6314 Falls Rd, Baltimore, MD 21209, USA.
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