Jan, while I agree with your opinion regarding the store - it's great except for the long lines due to being understaffed (at least I'm guessing that's why), you're the one who made the racist comment. "Ghetto trash", while not the kindest of descriptions, can refer to any and all races. You're the one who singled out African-Americans. So while I'm sure you had good intentions, what you said was actually the racist comment. Just some food for thought. But I digress, this rite aid is pretty great currently.
Service was great, cashiers friendly
Well, I came on here to compliment some of the regular employees in this store. Michael, Mike and Zena to name a few. They are always so wonderful! They greet me when I walk in the door, they always ask how I'm doing. I couldn't say one bad thing about them. Which is funny since the previous reviewer whined about the manager. You're just a sour person, all your reviews are 1 star. I don't use this to review places but feel the need to support this team after reading her review. It's funny how Mike is "hiding" in the back?!?! How do you know, were you back there checking up on him or something? Maybe he was back there.....working??? Lady, you said he came up when there was complaints about the line. So he must have been called? How else would he know to come up, I doubt he can see everything that happens every second of the day. But enough about the GOOD staff. My other reason is to comment about a woman that was there yesterday. I assume a manager of some sort?? Jocelyn I believe is her name. Woah, where the heck did Rite Aid find that woman? She was nasty talking to employees and just had a very negative and unprofessional demeanor. If you're going to be a nasty witch, at least have the decency to do it out of earshot of the customer. So, not sure why the previous grumpy reviewer feels the need to bring down good people, but she obviously wasn't there for that Jocelyn woman.
Worst of the worst. I stopped shopping here as soon as Walgreens quarry and then Royal Farms opened but occasionally make the mistake of popping in for a small item if I'm at Greenspring for something else. Never again. While "Mike" the manager hides in the back the poor young man at the register fields constantly ringing phones and six deep in line elderly folks who cannot stand. Finally after complaining loudly on their behalf and watching two older ladies leave their full baskets and exit the store in disgust (a daily occurrence I witnessed before I stopped shopping here) , Mike came scurrying from the back room where he spends most of his time. I've seen this at least twice before and with this same manager. RITE AID couldn't care less. Royal Farms and Walgreens at the Quarry aren't perfect but both are managed with some oversight and concern for line management and customer experience.
Wonderful, nice, respectful staff
Rite Aid is a US Pharmacy based in Baltimore, Maryland. Rite Aid is located at 2855 Smith Ave, Baltimore, MD 21209, USA.
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