I'm appalled with the lack of common decency and low quality services the "Premium" (!) parking company provides. Apparently, the term "Premium" applies only to the amount they charge.
Since i worked at Morgan Stanley, it was convenient to use this Parking. I had to relocate from MD to WA within 14 days. I submitted my cancellation request on April 21st. My car wasn't on the parking lot that day. I didn't hear anything back for the next 10 days (!). I followed up with their team several times via email, nobody replied. However, I was charged for the full month of May!!! I had to call a couple of times, because the representative couldn't find my request. When finally i reached out to the manager, he explained that because "my cancellation request was received after the deadline (20th), there is nothing they can do".
I wish i could give less than 1 star!
Also, beware their rates increase frequently
So, my car wasn't there on April, 21st, I'm already in Seattle as well as my car! and I still have to pay $152 for the full month of May!
This is not the way companies are supposed to build customers loyalty...
Premium Parking P2302 is a US Parking based in Baltimore, Maryland. Premium Parking P2302 is located at 1000 Wills St, Baltimore, MD 21231, USA.
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