I was here on 10/27/2017 for the last time. I have been a customer of Spa on the Avenue and Spa in the Valley for several years. I specifically request Dermologica Facials for the foot touch therapy. The last 3 visits I have not received it. 60 minutes, 90 minutes and Friday's 60 minutes.
Wanted to buy 105.00 gift card for family member and have a email sent to inform her there was a gift . Was told that they would just put it on file............
Each time I was assured complete service. Friday, 10/27/17, I had an informative esthetician, Carol. She explained to me that there is not foot touch therapy unless it is 90 minutes. She agreed to do it this one and only time. I changed my mind during the service. When I was able to look up the website after I left, it clearly states foot touch therapy 45, 60 and 90 minutes. If such services have changed update your site. I am truly disappointed in this company.
Very kind
Poor Customer Service!! I have visited Debbie's Salons for years at various locations. I have settled in at the avenue with one particular Manicurist. This individual is no longer with the company. I would think a simple call to inform me my appointment was changed would be the professional way to handle the situation. .....When I pay my money...you (spa on the avenue) do not get to decide my service....#looking for a new salon!
If it wasn't for being the place she want, I wouldn't ever use them.
I'm pregnant and I'm going through a lot of stuff like moving out of the house I'm 6 months pregnant I go there for prenatal massage instead I feel like I got a facial massage with a little bit of back rub and leg rubs I have so much oil all over me it's making me feel nauseous and angry and like I haven't taking a shower my hair looks so greasy I really don't feel like I'm taking a shower and this is supposed to make me feel better if I could do today over I would absolutely not spend $100 for massage that my daughter could do at 8 years old giving me the same results she used three different smells on me of oil you're pregnant and you're using that much different smells hello we get sick from smells common sense says don't put spearmint with lavender or least that's what I smell on me freaking nauseous and I have a headache thanks a lot the Avenue sucks I wouldn't go there if I only had to pay half as much as I pay over at the Boulevard unfortunately the boulevard cost just as much and you get far far more the pillows are more comfortable you get to relax in a room before you even go in to get your massage a room that has gentle music has very little smell I really wish I didn't waste my hundred dollars on these Avenue people I feel as though I got a facial massage instead of a prenatal
I get my eyelash extensions here. I have always been pleased with the results and their attention to detail. They are always accommodating and pleasant. My natural eyelashes have been getting sparse over the years, so I don't know what I would do without them!
Customer service on call in very poor.
Spa On The Avenue is a US Spa based in Baltimore, Maryland. Spa On The Avenue is located at 8165 Honeygo Blvd E, Baltimore, MD 21236, USA.
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